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UNDERSTANDING YOUR CUSTOMER’S LANGUAGE

By June 28, 2018Training Blog

“When the eyes say one thing, and the tongue another, a practiced man relies on the
language of the first”. – Ralph Waldo Emerson

Title:

Understanding Your Customer’s Language

About Topic:

Know your client! Do you know their personality style? Help them buy the way they like to buy through understanding their personality traits. The best way to come to know something about anything is to observe it! Observe your prospects, pay attention, watch their body language. How are they responding to you?

Importance of Topic:

When a prospect leans forward, it is an indication that they are interested in what you are saying. If they have eye-to-eye contact with you, they are connected and they are interested. If they are pulled back and looking away, they are signifying that they are concerned about something else and are away from the discussion. Be alert and attentive. In so doing, they will show you how they like to buy.
Future and pondering questions of how this topic can help your future organization?

http://bluelikeneon.com/speak-customers-language/

http://www.marthaspelman.com/speaking-customers-language/

https://blog.kissmetrics.com/understanding-your-customer-copy/